| 1. Initial Enquiry |
| Contact our highly knowledgeable, professional, Operations Abroad staff on helpline number 0800 328 1347, by email info@operationsabroadworldwide.com or by the online enquiry form on the website. A full information pack will be posted to you showing the hospitals that we represent and the services provided at each hospital. |
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2. Follow Up
Within 24 hours of receiving your enquiry one of the Operations Abroad staff will contact you with full details regarding your requested treatment, including detailed information on pre-operative tests required, suitable dates for treatment, and other important information. |
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3. Surgeon Consultation
If you would prefer a face to face consultation we can arrange this for selected surgeons and destinations.
Face to Face Consultations (mainly for Cosmetic Surgery and Dental Treatment) take place in London and Manchester.
Alternatively, we can arrange low cost mini breaks to the overseas country where you can meet the surgeon and view the hospital facilities which you are considering for your surgery.
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4. Booking your Operation Abroad
Once you have made your decision to have your operation abroad then we will finalise your booking and commence making all the necessary arrangements for your operation. We can also arrange packages for a travelling companion to travel with you.
A suitable travel date will be assigned, an itinerary is prepared and the pricing quotation finalised. At this point a confirmation letter will be sent to you with all details regarding your operation, together with a Patient Order Form. Payment will then be due.
All monies are then transferred to the overseas hospital prior to your arrival, ready for your surgery. Once payment has been received then flights are secured and travel insurance documentation is sent to you (which you need to take with you on your trip). |
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5. Departure for your operation
You will be picked up from your home address by an Operations Abroad driver and taken to your departure airport. unless you choose to make your own transportation arrangements.
You will then need to check in and board your designated flight. Wheelchair assistance is arranged for any patients who feel this would be advantageous to them.
Upon arrival at the overseas airport you will be met by a representative from the hospital in the arrivals area. A taxi or similar transportation will then take you to either your chosen hotel or hospital. |
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6. Hospital Arrival - Consultation with your Surgeon - Pre-op Tests
You will be taken to the hospital where you will be shown the facilities, have your pre-op tests and meet with your Consultant surgeon. He / She will then explain all about the procedure you are having done and you have the opportunity to discuss and ask any questions related to the operation directly with your surgeon. |
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7. Operation
On your operation day you are shown to your hospital room. You will be shown all the facilities in the room and you are assured total peace of mind prior to having your operation.
Your anaesthetist will also visit you and will explain what to expect post operatively. You will also meet the nursing staff who will be responsible for looking after you during your hospitalisation period. |
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8. Post-operative Care
Once your operation has been completed and you are discharged from the hospital, you will then be taken to your hotel where you will stay for your post-operative period until you return back to the UK. If necessary you will continue any physiotherapy and rehabilitation during this period.
You will be given contact details for the hospital and also for your designated patient care manager. Should you wish to do any sight-seeing or excursions then your patient care manager will be only too happy to help. |
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9. Departure from overseas airport
You will be accompanied to the airport by a representative from the overseas hospital. Again, where required, wheelchair assistance will be arranged for your journey home.
You will be given 7 days worth of medication together with full medical notes detailing the treatment given which are to be passed to your GP so that your medical records are all kept fully up to date. |
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10. Aftercare
If at any stage upon returning to the UK, you have any questions or queries relating to the actual surgery then you can contact your surgeon at any time by phone or email or you may contact Operations Abroad and we will arrange for the surgeon or for one of the hospital staff to contact you by telephone at a time suitable to yourself. |
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11. Follow up upon return home
Once you are back home then one of Operations Abroad's staff will contact you to ensure that you were satisfied with the service provided.
We will also post to you a Patient Feedback Questionnaire which we would kindly ask you to fill in and return to us. This helps us to ensure total patient satisfaction by ensuring that we are meeting our patient's requirements in all aspects of our service. |
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