To ensure each patient receives care of the highest quality, Operations Abroad has drawn up a Patient Charter which details the level of care that can be expected at every stage when receiving treatment abroad.

• a taxi or appropriate transportation to take the patient to the airport, if required
• all relevant medical notes forwarded to the designated hospital
• all travel - including flights, travel insurance etc - organised with ABTA/ABTOL bonded companies

• a representative to meet the patient at the airport and escort them to their transfer from the airport to the hospital

• provide English speaking doctors and nurses to look after UK patients
• work to internationally recognised standards, with advanced surgical facilities and highly qualified physicians and specialists of all medical disciplines
• ensure the highest standards of patient care at times
• carry out all post operative treatment
• have the minimum required level of Professional Indemnity insurance cover as required

• a daily visit from an Operations Abroad assistance team member, who will also liaise with the medical staff of the hospital
• a 24 hour Assistance Helpline with qualified staff on hand to answer patient emergencies
• a complete travel package for any accompanying relatives or friends to be arranged if required
• a daily UK newspaper during hospital stay
• Television with English networks

• transfer to a quality hotel located near to the hospital for further rehabilitation, if required, before returning to the UK
• any special facilities required when the patient is returning to the UK to be arranged by an Operations Abroad assistance team member,including:
• travel assistance with nurse or doctor in attendance
• wheelchair assistance + extra seating on airline
• air ambulance + assistance on arrival in UK and transportation home
• sufficient supply of drugs/medication for 7 days, a letter for the patient¹s G.P and detailed case notes for the referring hospital