Frequently Asked Questions

Our service focuses on delivering bespoke healthcare solutions abroad, designed to support patients across a wide range of medical and surgical treatments.

Patients are able to select hospitals within the countries listed on our website, based on their individual needs and care preferences

With extensive knowledge of our partner hospitals, our patient coordinators provide personalised guidance to help you select the most appropriate hospital for your healthcare needs.

Yes — and in many cases patients experience standards of care that meet or exceed those found in the UK.

The hospitals within our network hold recognised international accreditations, and treatments are delivered by highly qualified, internationally recognised surgeons and medical teams.

Typically, patients only need one visit.

For specific dental treatments like implants, a second visit may be recommended to ensure the best outcome.

The recommended length of stay varies depending on the type of treatment you receive.

Your surgeon will advise you on when it is safe and appropriate to return home. For example, after a cataract procedure many patients can usually travel home the following day, whereas treatments such as hip or knee replacement typically require a stay of around 14 days before travelling.

Payment can be made by cheque payable to Operations Abroad Worldwide Ltd or via bank transfer directly to our company account.

Your healthcare package price is fully inclusive of your medical care, covering all healthcare costs related to your treatment.

Before you travel, all relevant medical notes are securely sent to your chosen overseas hospital to ensure your care team is fully prepared.

During your stay, the price includes all medical expenses — from surgeons’ and specialists’ fees to diagnostic tests, medications, implants, hospital accommodation with meals, and private en-suite rooms with TV and complimentary Wi-Fi.

Post-operative care, rehabilitation where required, and respectful, dignified treatment are all included as part of your healthcare package.

For added reassurance, you will also have access to a 24-hour assistance helpline and round-the-clock medical staff at the hospital.

After discharge, you will receive a detailed medical report and full case notes to share with your GP, helping to ensure continuity of care once you return home.

If you are a self-paying private patient, full payment is required at least seven days before your departure from the UK.

If your treatment is being funded by a solicitor, insurance company or your local NHS Trust, your treatment will be scheduled as soon as we receive official authorisation from the responsible party.

Yes — you are very welcome to bring a friend or family member with you, and we actively encourage it.

Having someone you trust by your side can provide valuable comfort and reassurance throughout your journey.

Your companion can support you before and after your treatment, and our team will be happy to guide you both on what to expect.

If you need any support while you’re abroad, help is always available. You can contact your dedicated Patient Care Manager at the overseas hospital at any time for guidance and reassurance.

You can also reach the Operations Abroad Worldwide helpline 24 hours a day on 0800 328 1347 (freephone). If you are calling from outside the UK, please dial +44 (0)161 236 3211.

Yes — all of our partner hospitals have English-speaking medical staff who will look after you throughout your stay, so interpreters are not required.

Yes — English-language news channels are always available for you to watch. In addition, complimentary Wi-Fi is provided, so you can stream your own programmes, films, or shows on your personal device whenever you like.

Yes — complimentary Wi-Fi is provided throughout the hospital to help make your stay as comfortable and convenient as possible, allowing you to stay connected with family, friends, and entertainment during your recovery.

We recommend that patients use trusted taxi services such as Uber, Bolt, or Free Now for travel between the overseas airport and the hospital.

These services are widely available, cost-effective, and provide a safe, reliable way to reach your destination with clear pricing and journey tracking for added reassurance.

Travel companions usually stay in a nearby hotel rather than in the hospital room, and any hotel arrangements will need to be made directly with the hotel.

However, at some hospitals it may be possible for a companion to stay with you in your room, depending on the facility and availability.

Before you are approved to travel for treatment, you will be asked to complete a Patient Assessment Form and provide any relevant medical information you already have, such as GP referral letters, consultant notes, scans, reports, or X-rays.

If you do not have these documents available, you can request that your GP provides us with written confirmation outlining the treatment or procedure you require.

Before you leave the hospital, you will be given a full medical report outlining the treatment you have received. You simply need to share this report with your GP once you return to the UK so your medical records can be kept fully up to date and your ongoing care is supported.

Yes — we recommend that you arrange appropriate cover by taking out a specialist medical travel insurance policy that is designed specifically for patients travelling abroad for treatment.

In most cases, patients are able to travel abroad for treatment within 7 days of booking.

For urgent situations, it may be possible to arrange your treatment within as little as 24 hours.