Frequently Asked Questions
WHO ARE OPERATIONS ABROAD WORLDWIDE?
Operations Abroad Worldwide is a United Kingdom Private Limited Company. It is registered in England and it's Company Number is 06578710.
WHICH COUNTRIES CAN I TRAVEL TO FOR MY OPERATION IN?
Patients can choose to travel to any of the hospitals in the countries featured on our website.
WHAT DO OPERATIONS ABROAD WORLDWIDE DO?
We arrange for anyone who is need of an operation or medical treatment to have their medical treatment abroad and provide a "Total Care Package" for patients making the process as easy as possible for the patient.
HOW DO I CHOOSE WHICH HOSPITAL TO GO TO?
All our patient handlers have extensive knowledge about every hospital we work with. They will discuss with you which hospital would be right for you, depending on your personal preference, your surgery requirements and your budget.
IS TREATMENT THE SAME STANDARD AS IN THE UK?
Yes and in most cases higher.
Our hospitals are Internationally Accredited Hospitals and the surgeons are Internationally approved surgeons.
Patients are treated as individuals with respect and dignity at all times with a highly personalized level of service.
Furthermore, there is very little risk of acquiring MRSA / C-Diff or any other hospital infection at the hospitals we work with.
WILL SEVERAL TRIPS BE NEEDED OR JUST ONE?
In most surgery cases just one trip will be needed.
For some types of dental treatment, 2 visits may be needed (in particular for dental implants).
HOW LONG AFTER SURGERY CAN YOU TRAVEL?
This depends on the type of medical procedure. Your surgeon will recommend the length of stay needed in the overseas location prior to travelling home. eg - for a cataract operation you can normally travel home the day after your operation whereas for a hip or knee replacement you will have to stay for a minimum of 10 days prior to travelling.
HOW LONG WILL I BE AWAY FROM HOME?
This depends on the procedure and your surgeon will recommend prior to you travelling how long you would need to be abroad for. eg - For a cataract operation you would be abroad for 2 or 3 days, whereas a hip or knee replacement you would be abroad for approximately 17 days.
HOW DO I PAY?
Payment can be made by cheque to Operations Abroad Worldwide Ltd or by bank transfer to our company account.
WHAT COSTS DO I HAVE TO PAY?
All patients are provided with our "Total Care Package" which is a fixed price and includes all the costs for your travel, medical treatment and accommodation.
The "Total Care Package" can be paid for:
a) By yourself
b) By your medical insurance company; or
c) By the NHS
WHEN IS PAYMENT DUE?
For a self-paying private patient, payment is due at least 7 days before you leave the U.K.
For patients who are being paid for by their Medical Insurance Company or their local NHS Trust, once the party has issued an official order to us we will then arrange immediately for your operation.
CAN FRIENDS / RELATIVES ACCOMPANY ME?
IS A FRIEND / RELATIVE INCLUDED IN THE PRICE?
Our Total Care Package price covers the patient who is travelling.
However, we can include the additional costs for a friend / relative to travel with you as part of our Total Care Package price.
WHAT IF I HAVE A PROBLEM WHILST I AM OVERSEAS?
You may contact your designated Patient Care Manager from the overseas hospital at any time.
Alternatively you can contact the Operations Abroad Worldwide helpline 24 hours a day on 0800 328 1347 (freephone) or from abroad you ring 00 44 (1) 161 236 3211.
DO THE HOSPITALS HAVE ENGLISH SPEAKING STAFF?
All our hospitals must have English-speaking staff attending to our patients. No interpreters are necessary.
DO THE HOSPITALS HAVE ENGLISH SPEAKING TV CHANNELS?
DO THE HOSPITALS HAVE ENGLISH NEWSPAPERS?
Yes - your patient care manager from the overseas hospital will arrange this for you.
DO THE HOSPITALS HAVE FREE WI-FI?
HOW WILL WE GET FROM THE OVERSEAS AIRPORT TO THE HOSPITAL?
Patients are met on arrival by a representative from the hospital and are transported to the hospital or to their hotel.
WILL MY RELATIVES/FRIENDS STAY AT THE HOSPITAL OR IN A HOTEL?
Any travelling companions normally stay in their hotel room rather than in the hospital room.
However in some hospitals it is possible for the travelling companion to stay in the hospital room with the patient.
WILL THE HOSPITAL ALREADY HAVE ALL MY MEDICAL RECORDS?
Before patients are approved to travel abroad for their medical treatment, patients are required to complete a Patient Assessment Form and are asked to submit any referral letters from their GP to their UK consultant or any applicable scans / reports / x-rays.
If none of the above are available then patients can also request for their GP to send us confirmation that their required operation is needed.
AFTER THE OPERATION WILL THE HOSPITAL SEND MY RECORDS TO THE UK?
Arrangements are made for the overseas hospital to supply the patient with a full medical report on their discharge from the hospital, detailing the medical treatment which the patient has received. The patient needs to provide the medical report to their GP so that your medical records are kept fully up to date.
SHOULD I TAKE OUT MY OWN TRAVEL INSURANCE?
We will provide you with a quotation and recommend that you take out suitable travel insurance which will cover you.
ARE THERE ANY WAITING LISTS?
Normally patients can travel abroad within 7 days from their time of booking.
In urgent cases, we can arrange your operation within 24 hours.
CAN I APPLY DIRECT TO YOU?
All private self pay patients may apply direct.
AFTER THE OPERATION DO I CHOOSE THE HOTEL FOR REHABILITATION?
Operations Abroad Worldwide provides all patients with a choice of hotel, which has been selected by Operations Abroad as suitable for the rehabilitation and recuperation period.
CAN I EXTEND MY VISIT AFTER DISCHARGE BY THE HOSPITAL?
Before you make your booking, you may decide that you would like to have a few days longer in the location where you are having your medical treatment.
If you would like to stay longer in the location, then please inform Operations Abroad Worldwide at the time of making your booking.