Frequently Asked Questions

Patients can choose to travel to any of the hospitals in the countries featured on our website.

We arrange for anyone who is need of an operation or medical treatment to have their medical treatment abroad and provide a "Total Care Service" for patients making the process as easy as possible for the patient.

All our patient handlers have extensive knowledge about every hospital we work with. They will discuss with you which hospital would be right for you, depending on your personal preference, your surgery requirements and your budget.

Yes and in most cases higher.

Our hospitals are Internationally Accredited Hospitals and the surgeons are Internationally approved surgeons.

Patients are treated as individuals with respect and dignity at all times with a highly personalized level of service.
Furthermore, there is very little risk of acquiring MRSA / C-Diff or any other hospital infection at the hospitals we work with.

In most surgery cases just one trip will be needed.

For some types of dental treatment, 2 visits may be needed (in particular for dental implants).

This depends on the type of medical procedure. Your surgeon will recommend the length of stay needed in the overseas location prior to travelling home. eg - for a cataract operation you can normally travel home the day after your operation whereas for a hip or knee replacement you will have to stay for a minimum of 10 days prior to travelling.

This depends on the procedure and your surgeon will recommend prior to you travelling how long you would need to be abroad for. eg - For a cataract operation you would be abroad for 2 or 3 days, whereas a hip or knee replacement you would be abroad for approximately 17 days.

Payment can be made by cheque to Operations Abroad Worldwide Ltd or by bank transfer to our company account.

All patients are provided with a Fixed Surgery Price which includes all the costs for your medical treatment.

The Fixed Surgery Price can be paid for:

a) By yourself
b) By your medical insurance company; or
c) By the NHS

For a self-paying private patient, payment is due at least 7 days before you leave the U.K.

For patients who are being paid for by their Medical Insurance Company or their local NHS Trust, once the party has issued an official order to us we will then arrange immediately for your operation.

Yes.

Our Fixed Surgery Price covers the patient who is travelling.

However, we can advise on the expected costs for a friend / relative to travel with you.

You may contact your designated Patient Care Manager from the overseas hospital at any time.

Alternatively you can contact the Operations Abroad Worldwide helpline 24 hours a day on 0800 328 1347 (freephone) or from abroad you ring 00 44 (1) 161 236 3211.

Yes.

All our hospitals must have English-speaking staff attending to our patients. No interpreters are necessary.

Yes.

Yes - your patient care manager from the overseas hospital will arrange this for you.

Yes.

Patients are met on arrival by a representative from the hospital and are transported to the hospital.

Any travelling companions normally stay in a hotel room rather than in the hospital room.

However in some hospitals it is possible for the travelling companion to stay in the hospital room with the patient.

Before patients are approved to travel abroad for their medical treatment, patients are required to complete a Patient Assessment Form and are asked to submit any referral letters from their GP to their UK consultant or any applicable scans / reports / x-rays.

If none of the above are available then patients can also request for their GP to send us confirmation that their required operation is needed.

Arrangements are made for the overseas hospital to supply the patient with a full medical report on their discharge from the hospital, detailing the medical treatment which the patient has received. The patient needs to provide the medical report to their GP so that your medical records are kept fully up to date.

We recommend that you take out suitable travel insurance which will cover you.

No.

Normally patients can travel abroad within 7 days from their time of booking.
In urgent cases, we can arrange your operation within 24 hours.

Yes.

All private self pay patients may apply direct.

Yes.

Operations Abroad Worldwide can however assist patients with hotel recommendations which are suitable for patients who have had surgery.

Yes.

Before you make your booking, you may decide that you would like to have a few days longer in the location where you are having your medical treatment.
If you would like to stay longer in the location, this is no problem as you are responsible for booking your own flights, hotel and travel arrangements.