The Patient Process

Operations Abroad Worldwide - Consultation Patient Consultation - Operations Abroad

Your Step-by-Step Journey to Surgery Abroad

We guide you through every stage of your treatment, from your first enquiry right through to your safe return home to the UK.

Here’s how the process works:

1. Your Initial Enquiry

Getting started is simple. You can contact our friendly and experienced team by:

We’ll send you an information pack explaining our services and details about the hospital best suited to your procedure.

You’ll also be asked to complete a Medical Questionnaire so we can fully understand your health needs and make sure the treatment is right for you.

2. Personal Follow-Up

Once we receive your enquiry, a member of our team will contact you to talk through your treatment options, answer any questions, and explain what happens next.

3. Booking Your Surgery Abroad

When you decide to go ahead, we take care of all the treatment arrangements for you.

Together, we’ll agree on suitable treatment dates, finalise your treatment itinerary, and confirm your treatment costs. You’ll then receive a confirmation letter with full details of your surgery, along with a Patient Order Form to sign, and return.

4. Payment Made Simple

Payment is required at least 7 days before you travel.

You can pay by cheque or bank transfer. We handle all payments to the overseas hospital in advance, so once you arrive, there’s nothing to worry about financially — just take your spending money.

After payment is received, we’ll send you all the documentation needed to take with you for your treatment.

5. Travelling for Your Operation

On the day of travel, please arrive at the airport at least 2 hours before departure.

6. Hospital Arrival & Pre-Operative Care

At the hospital, you’ll meet your dedicated patient care manager, who will be your main point of contact throughout your stay.

You’ll:

  • Be shown around the hospital facilities

  • Have your pre-operative tests

  • Meet your consultant surgeon to discuss your procedure and ask any questions

  • Check into your hospital room

You’ll also meet your anaesthetist, who will explain what to expect after surgery, and the nursing team who will care for you during your stay.

7. Post-Operative Care & Recovery

After your operation, you’ll stay in the hospital or nearby the hospital for your recovery period before returning to the UK.

If needed, physiotherapy or rehabilitation will continue during this time. You’ll be given contact details for both the hospital and your patient care manager should you need any assistance.

8. Journey Home

When it’s time to return home, you’ll receive:

  • 7 days’ worth of medication

  • Full medical notes detailing your treatment

These notes should be passed to your GP so your medical records remain fully up to date.

9. Ongoing Support Once You’re Home

If you have any questions or concerns after returning to the UK, simply contact us. We’ll arrange for you to speak directly with your surgeon or hospital staff at a convenient time.

If you experience pain or discomfort, we’re here to discuss next steps and ensure you receive the right support.

10. Follow-Up & Feedback

Once you’re back home, a member of our team will check in with you to make sure you were happy with your experience.

We’ll also send you a Patient Feedback Questionnaire.

Your feedback helps us continually improve our service and ensure we’re delivering the highest level of care to every patient.

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